FAQ

  • It is possible for me to return the ordered items?
    Of course, you can return the ordered items by post or by courier. You will find the address on http://www.pasio.ro/return-policy/.In exchange for the returned items you can choose another size or another product if they are in stock. You can also ask for a refund.
  • How can I order and how long will it take to recive the order ?
    You can submit your order directly on www.pasio.ro or by phone at +40758 292 252 from Monday to Friday from 10:00 am until 17:00 pm. The parcels are delivered in 24-48 working hours for locations without external mileage by fast courier (if you place your order until 16:00) or in 2-3 working days by the Romanian Post Office.http://www.pasio.ro/shipping-methods/
  • How can I pay?
    Orders can be settled by reimbursement(which means pay in cash, when picking up the package), by credit card or bank transfer. Reimbursement is only available on Romanian territory.
  • Do you make deliveries outside Romania?
    Of course, we dispatch order all across Europe and beyond. The transportation fee starts at 8,90 euro and it depends on the country of destination, the weight of the package and the method of shipping chosen by you. For more details please check: http://www.pasio.ro/shipping-methods/
  • How can I pay and how long will it take to receive the abroad orders?
    The payment methods are: By credit card, PayPal, bank transfer, Western Union or Money Gram. You receive the package in 2-10 days, depending on the chosen transport method , starting from the time you made the payment.
  • Where do you have the presentation stores?
    The address of our store is: Unirii Square - V. Alecsandri nr. 3, Timisoara.
  • How long it will last a refund for a returned item?
    In exchange for returned items you can choose a different size or another product if it is available. You can also ask for a refund. We will reimburse your amount by bank transfer within 14 days according to O.U.G. 34/2014.
  • How can I keep up with the news from Pasio?
    By subscribing to our newsletter you will be updated with announcements, promotions, gift vouchers and other information regarding our activity.
  • How can I contact you?
    For further information you can contact us by e-mail at office@pasio.ro or by calling the phone number +0758 292 252